Estimated Processing Time
Processing time for the average order is ten to fifteen business days — each product is hand dyed to order in the size you select. Most orders will be on the quicker side of our estimate. You will receive a shipping notification with a tracking number and estimated arrival time, when your product is completed and on its way to you. The time it takes for us to custom-dye your functional or wearable art varies. We’ve been doing this for a while, so we’re efficient and the process goes pretty quickly. Even so, there is a fixed amount of time it takes to prepare, dye, process, set, wash & dry, and then package up your item. We won’t take shortcuts that impact our ability to create a quality product.
If you need your order sooner than our estimated time of 2 to 3 weeks, contact us. We can let you know the timing that’s possible for this item before you order, and will do our best to get it to you on time. In some cases we may not be able to get the blank from our provider in time, and so may not be able to rush a specific item.
Currently we use first class and Priority Mail shipping only from the website, because within the US it provides 1 to 3 day shipping to most areas; if you prefer (or require) another shipping method, or to ship outside the US, contact us and we can arrange alternate shipping and let you know about any additional charges.
We’re happy to honor returns of products that are defective. To return an order, please Contact us to arrange the return.
Because of the nature of our products, unless they arrive damaged or defective on arrival, I can’t accept returns for:
- “Custom” colorway orders — Please pay special attention to the sizing charts.
- Sale items
- Anything that has been worn or washed
We hate spam and don’t sell to *ANY* mailing lists! We will only use your shipping and billing address, and contact information to:
- Communicate with you about your order
- Fulfill your order
If you want to hear about news and special promotions, opt-in to our mailing list when you place your order, or sign up here.